American Airlines has announced the restoration of full meal service on flights departing London Heathrow, marking the end of a seven-month catering crisis that began in March 2026. The disruption started when the airline terminated its contract with its previous London caterer, leaving premium cabin passengers with limited food options and widespread dissatisfaction.

In the interim, American Airlines offered reduced meal offerings, often consisting of cold snacks or boxed meals, which fell short of the expectations for business and first-class travelers. The airline faced criticism from loyal customers and competitive pressure as rivals maintained their premium service standards.

To resolve the issue, American Airlines has partnered with DO & CO, a renowned international catering company known for its high-quality airline cuisine. DO & CO already provides catering for several leading carriers and is expected to deliver an elevated dining experience that aligns with American's premium offerings.

According to airline representatives, the transition to DO & CO has been completed, and full meal service is now available on all Heathrow departures. The menu will feature a refreshed selection of dishes, including regionally inspired options and enhanced presentation.

"We are pleased to restore the level of service our customers expect and deserve," an American Airlines spokesperson said. "DO & CO's expertise will ensure a consistent, high-quality dining experience on every flight."

The catering issues had a notable impact on American's transatlantic operations, particularly in premium cabins where meal service is a key differentiator. With the new partnership, the airline aims to rebuild customer trust and enhance its competitive position on routes between London and the United States.

Industry analysts view the move as a necessary step for American Airlines to maintain its reputation in the lucrative transatlantic market. The airline continues to evaluate its catering partnerships globally to ensure reliability and quality across its network.